This Membership Agreement ("Agreement") governs the service use terms between Gökhan Camcı, content provider operating under the SOU brand (Istanbul, Türkiye), and the natural person using the application ("Member").
Important note: Paid membership fees are not collected directly by SOU. Payment processing is handled by Apple Distribution International Ltd. (Cork, Ireland) via Apple App Store In-App Purchase; these transactions are subject to a separate distance sales agreement between Apple and the Member under the Apple Media Services Terms.
SOU is a private social network offering direct, curated HOUSE introductions. The SOU system or an authorised editor selects two eligible Members and directly opens their messaging channel; the introduction does not require likes or mutual acceptance. The service also includes access to House city events.
A subscription may auto-renew under the terms shown by the store before purchase. Manage or cancel it in the store where it was purchased: App Store → Account → Subscriptions or Google Play → Payments & subscriptions → Subscriptions. Price changes, consent requirements and refunds are governed by the applicable store terms.
Once a digital content subscription is activated, you are deemed to have waived your 14-day right of withdrawal under Article 16(m) of the EU Consumer Rights Directive 2011/83/EU. This is disclosed clearly during the purchase flow and your acknowledgement is obtained.
You retain ownership of the photographs, prompt answers, messages and other content you upload ("Member Content"). You grant SOU a worldwide, non-exclusive, royalty-free, sub-licensable licence for the duration of your membership and for a reasonable period after account closure (30 days for backup/anonymisation purposes). This licence is restricted solely to:
Use in marketing materials is subject to your separate written consent. SOU does not train its own general-purpose model on Member Content. Any provider-side retention or model-improvement setting is governed by the production provider configuration and contract disclosed in the Privacy Policy; SOU does not make an unverified no-training or zero-retention promise.
Detailed rules are presented within the application. The enforcement scale for breaches is: warning → 7-day suspension → permanent ban. A banned Member may appeal within 14 days of the ban date by writing to appeal@souprivate.com.
SOU operates a zero-tolerance policy towards objectionable or offensive content and abusive users. Such content is removed immediately and the offending Member's membership is terminated. Members may report objectionable content or users from within the application; reports are reviewed within 24 hours at the latest.
You may close your account at any time from within the application. Your data will be held in soft-delete for 30 days (to allow for reinstatement), after which it will be permanently destroyed. Reports are retained in anonymised form for the applicable statutory retention period (3 years).
SOU is not responsible for the outcome of interactions between Members. Members bear their own responsibility for relationships arising from a match. SOU's sole obligation is to provide a safe introduction environment.
In the event of a dispute, you may refer the matter to the competent consumer dispute resolution body in your country of residence or use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Arbitration is not provided for.
General support: help@souprivate.com
Data protection enquiries: kvkk@souprivate.com (30-day response time)
Appeals and complaints: appeal@souprivate.com
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